Website Privacy Policy Statement

Lystn, LLC, the Manufacturer of Answers Pet Food and pet treats, is committed to protecting the privacy of users of the www.AnswersPetFood.com website. We will use reasonable efforts to see that all information, identifying and otherwise, submitted to us by users, remains private and is used only for the purposes for which you submit it to us and as set forth in this policy. Furthermore, we believe our online users have a right to know what information we collect when you visit our website. This Website Privacy Policy Statement outlines the types of information we gather about you, how we gather your information, how we use it, with whom we might share it, the means by which we keep it secure, and the choices you have about the information you choose to share with us. Please note that our website may contain links to other sites both connected and not connected with Lystn, LLC that we believe you might find useful.
Please note that when you click on one of these links, you are 'clicking' to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours. The operators of such linked sites may sometimes gather information from you. We wish to caution you that you must take the responsibility for investigating the privacy policies of linked sites. Other than those owned by Lystn, LLC, we have no control over such privacy policies or information submitted to linked sites. This privacy policy covers only information that you submit to us electronically via our Website and Answers Pet Food E-Commerce linked site when ordering and purchasing products on-line. By visiting www.AnswersPetFood.com you are accepting the practices described in this Privacy Policy.

Collection of Personal and Pet Information
When you use or register with the Site, we may ask for certain Personal Information. Examples include your name and contact information (email address, mailing address, phone number, and financial information like accounts or credit card information when using our E-Commerce site to order and purchase products). Contact information is used to communicate with users. Financial information collected is used to bill the user for products and services. Depending on the nature of your activities on the Site such as use of our Feeding Calculator, we may also ask for information regarding your pet such as weight, age, breed, feeding habits, calories and nutrition, behavior, personality traits, preferences, health history, and more. Additionally, we may ask for any login ID and password created by you.
The Site utilizes cookies to track your online activities (pages that you look at and information downloaded to your computer), including, but not limited to, registration, submissions, products, shopping cart and information requests. (Cookies are small data text files sent to and stored on your computer’s hard drive to allow the Website to recognize you through your IP address as a website user if you return to the Website using the same computer and browser or for other reasons.) This information is collected for web metrics, traffic analysis, and system administration. Depending on the browser that you use, you can set your preferences to block/refuse cookies, and/or notify you before they are placed. Cookies are not harmful and cannot introduce viruses or extract personal contact information.
Mobile: When you download or use apps created or offered by Answers Pet Food or an affiliated company, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.

Use of Personal and Pet Information
We use cookies and the information collected on our website to better understand our customers’ interests, their pets, and ways to improve our products, processes, E-Commerce Site, website and content. We use your Personal and Pet Information and other data collected throughout the Site to provide you with information regarding recommended feeding to your pets, recommended calories, diets, nutrition and to otherwise provide you with requested information or services. Information provided by Lystn, LLC is based on our science and nutrition research, experiences, recommendations and suggestions as a manufacturer and formulator of products of Lystn, LLC and in no way, is intended to replace, supplement, take precedence over, contradict or negate related recommendations by licensed pet health professionals such as veterinarians. We may also use your Personal Information to send you automated email messages or marketing materials regarding our products and services. You may opt out of receiving such marketing email messages or request that we correct or delete any personal information that you have provided to us. by sending a message to info@AnswersPetFood.com . We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Lystn, LLC only uses information collected to fulfill your on-line order requests, to provide requested services, and to keep or customers informed of products, promotions, and other information regarding Answers Pet Food and treats. We do release account and personal information when we believe release is appropriate to comply with law; enforce or apply our conditions of use such as this privacy policy and other agreements; or protect the rights, property, or safety of our website users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, trading or otherwise disclosing personally identifiable information from customers for third party marketing purposes in violation of the commitments set forth in this Privacy Policy.

Disclosures of Personal Information
Lystn, LLC does not share personally identifiable information with any nonaffiliated third parties other than for the primary purpose for which the information was collected, except with your express permission, or in the limited circumstances described below:
  1. We may disclose information to companies and individuals we employ to perform business functions, manufacturer and deliver product, and provide other services on our behalf. Such functions may include, for example, hosting our Web servers and administering our website, analyzing data, providing legal, accounting and marketing services, logistics, transportation, fulfillment centers, distributors, retail stores, packaging, cold storage facilities, etc.
  2. Lystn, LLC may disclose Personal Information in special cases where Lystn, LLC has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. We may also disclose Personal Information when we believe, in good faith, that the law requires it and for administrative and other purposes necessary to maintain services and improve our products and services.
  3. Lystn, LLC verifies credit card information given by you through a 3rd party clearing companies such as "PayPal", "Worldpay" "Chargify" or other similar type processing center. The clearing company is solely a link in the distribution chain, and do not store, retain, or in any other way use the information they obtain from us.
  4. You should also note that the servers hosting our systems are located in a number of different countries including India and the United States. This means that the information you provide will be transferred to and hosted on servers in these countries and by submitting the requested information you hereby expressly consent to such transfers.

No Individual Under Age 18
Answers Pet Food does not sell products for purchase by minors. We sell products for purchase by adults. If you are under 18, you may use www.AnsersPetFood.com only with the involvement of a parent or guardian. No one under 18 may provide any information on our Website. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use or provide any information on the Website, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of the Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address. If we learn we have collected or received personal information from anyone under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about an individual under 18, please contact us at info@AnswersPetFood.com or call 1-800-431-8480.

Security
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. For the E-Commerce Site link, a password must be entered to log in to your account. All personal information is fully encrypted during all transactions. Please note, however, that no data transmission over the Internet is completely secure. As a result, while we endeavor to protect your personal information, we cannot ensure or warrant the security of any information you provide to us and you transmit such information to us at your own risk. Once we receive your transmission we endeavor to ensure the security of your personal information on our systems. We reveal only the last four digits of your credit card numbers when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing. Please note that Lystn, LLC will never ask for any personal information via email (e.g. marriage status, income, etc.). Be sure to sign off when finished using a shared computer.
ALTHOUGH LYSTN IS COMMITTED TO SAFEGUARDING YOUR PRIVACY ON-LINE AND WILL USE REASONABLE EFFORTS TO PROVIDE ALL OF THE FOREGOING SECURITY FEATURES, AND TO TREAT ALL DATA IN ACCORDANCE WITH THE POLICIES SET FORTH HEREIN, AS WITH VIRTUALLY ANY COMPUTER SYSTEM, THERE CAN BE NO ABSOLUTE ASSURANCE THAT SECURITY BREACHES WILL NOT OCCUR OR INADVERTENCE NONCOMPLIANCE AND LYSTN, LLC HEREBY DISCLAIMS ANY LIABILITY WHATSOEVER FOR ANY SUCH SECURITY BREACHES OR UNINTENDED NONCOMPLIANCE. ANY INDIVIDUAL, ENTITY OR OTHER WEBSITE USER WANTING TO MINIMIZE RISK OF SECURITY BREACHES OR UNINTENDED NONCOMPLIANCE OF THIS WEBSITE PRIVACY POLICY STATEMENT MAY INSTEAD CONTACT ANSWERS PET FOOD BY TELEPHONE @ 1-800-431-8480 TO HAVE THEIR QUESTIONS, CONCERNS OR ORDERING OF PRODUCTS ADDRESSED.

Effective Date and Changes to Our Website Privacy Policy Statement
This Website Private Policy Statement is effective as of April 1, 2017. If you have any questions about Lystn, LLC’s privacy practices or this Privacy Policy, please email us at info@AnswersPetFood.com, or contact us listed below. We may make changes to this Privacy Policy from time to time. Your continued use of our Website after we make changes conveys your acceptance of those changes, so please check the policy periodically for updates.

Lystn, LLC
356 Maidencreek Road
Fleetwood, PA 19522
1-800-431-8480